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How We Keep Your Account and Payments Safe

Your account on mantra168 is protected by verification steps at every stage—from signup through deposit confirmation to withdrawal approval.

Identity verification before first withdrawalPayment data encryption and isolationAccount access controls and security logs
mantra168 How We Keep Your Account and Payments Safe
GET HELP NOW

How to Reach Us About Legal and Account Matters

Live Chat Open the chat widget in your account lobby or from this page to speak…
Email Support Send detailed requests about account suspension, data deletion, payment disputes or legal questions to…
Account Settings Access your account security and legal preferences directly in Settings under Account & Privacy.
YOUR DATA & RIGHTS

How We Protect Your Information and Account

Data Security

Your personal details and payment information are encrypted and stored separately from your game history. We use industry-standard protocols to prevent unauthorized access. Verification data—identity documents, payment receipts—is kept for compliance purposes and deleted per your request after any legal hold expires.

Account Access

You control who can access your account through your login credentials and two-factor authentication settings. We never share your account details with third parties. If you suspect unauthorized access, contact support immediately; we'll review your account history and secure it within hours.

Payment Records

Every deposit via DANA, OVO, GoPay or QRIS is logged with timestamp, amount and verification status. Your withdrawal requests are matched against your identity verification before processing. You can see the full payment history in your account dashboard.

Cookies and Tracking

We use cookies to keep you logged in and remember your settings. Analytics cookies track how you use the lobby so we can improve it. You can manage cookie preferences in your browser; blocking non-essential cookies will not prevent you from playing.

Data Retention

Account data is kept for as long as your account is active and for 7 years after closure for regulatory compliance. You can request data deletion after account closure; we'll remove personal data within 30 days unless legal or tax obligations require us to retain it.

Change Requests

To update your personal information, correct verification details, or request a copy of your data, go to Account Settings or email support. Changes to identity details require new verification. Data export requests are fulfilled within 14 days.

Legal Questions About Your Account and Rights

If your identity or payment information doesn't match our verification system, we'll email you within 24 hours with next steps. You can upload updated documents, correct details or contact support to resolve it. Your account remains active during standard verification; high-risk flags may trigger a temporary hold on withdrawals.

Yes. Go to Account Settings, select Close Account, and confirm. Your account will be deactivated immediately. You cannot reopen it. Any remaining balance will be withdrawn to your registered payment method within 5 business days. Account data is retained per legal requirements.

Deposits via DANA, OVO, GoPay and QRIS usually appear in seconds. If your deposit doesn't show after 10 minutes, check your payment app to confirm it was sent. Contact support with your transaction ID; we'll investigate and either confirm receipt or request a refund from your payment provider within 24 hours.

Standard verification completes in under 1 hour. We check your ID documents and match them against your account details. If we need clarification—blurry images, mismatched names—we'll email you with instructions. Resubmitting corrected documents usually clears verification within 2 hours.

Yes. Request a data export from Account Settings or email support with your username. We'll compile your personal details, payment history, verification documents and game activity into a file and send it within 14 days. This export is free and has no effect on your account.

You cannot withdraw until identity verification is complete. This protects you and us from fraud. If you've been waiting, check your email for any verification requests from us. If you need help, contact support; they'll walk you through uploading documents or clarifying details so you can access your funds.

Personal data is deleted within 30 days of closure unless we're required to keep it for tax, fraud prevention or legal reasons. Payment records and account activity are retained for 7 years for compliance. You can request early deletion of non-essential data; we'll comply unless legal holds apply.