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How We Keep Your Privacy Safe

Your account details, payment information and game history stay secure with us.

Data you controlTransparent storageYour withdrawal rightsContact us anytime
mantra168 How We Keep Your Privacy Safe
REACH US NOW

How to Contact Us About Your Privacy

Live chat Open your account and tap the chat icon in the bottom right.
Email support Send privacy requests to our dedicated support email.
Account settings Log in to your profile, go to Privacy & Security, and you'll see options…
SECURITY & ACCESS

How We Protect and Store Your Information

Encrypted storage

Your payment details and identity information are encrypted on our servers using industry-standard protocols. Even our internal team cannot read your raw data without proper authorization.

Cookie use

We use cookies to keep you logged in, remember your game preferences and track how you move through the lobby. You can turn off non-essential cookies in your browser settings without losing account access.

Retention windows

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for five years to meet local financial law, then delete everything else.

Third-party access

Only payment processors, fraud-detection services and compliance auditors see your data. They sign agreements to handle it the same way we do. We never share with marketing companies or data brokers.

Access your records

Go to Account Settings, select Download My Data, and we'll email you a complete copy of everything we hold about you within one working day in a readable format.

Changes & corrections

Spot an error in your profile? Log in, update your details directly or contact support. We'll verify the change and update our records within 24 hours. You're in control.

Privacy Questions Our Players Ask

Your payment method is encrypted and stored so we can process future transactions faster. You control what we keep: go to Account Settings, Payment Methods and remove any card or wallet you no longer want saved. We never share these details outside our payment processor.

You can close your account anytime from Account Settings. We'll delete your game history, chat logs and device records immediately. Your transaction history stays for five years to meet Indonesian financial law, then we delete that too.

We use cookies only on mantra168 to improve your experience — login, game preferences, lobby navigation. We don't track you on external sites. You can clear your browser cookies anytime without affecting your account.

Only you and our compliance team can view your full bet history. Support agents see limited transaction data only when resolving your withdrawals or deposit issues. We never share your game records with other players or external parties.

Contact our live chat or email support immediately with details. We'll investigate, freeze the account if needed and confirm whether it was you. If not, we'll help you reset your password and may refund the transaction depending on when we detect it.

Where local law permits, we may provide transaction records to authorized agencies investigating financial crime or regulatory compliance. We do this only under legal order and never share personal data beyond what law requires.

Log in to your account, open Account Settings and edit your email, phone or notification preferences directly. Changes take effect immediately. For complex requests, contact support and we'll make the change within one working day.