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Understanding Your mantra168 Account

When you open an account with us, you agree to the terms that keep your wallet secure, your withdrawals verified, and your gameplay compliant with local law.

Account creation & eligibilityPayment terms & withdrawal rulesAccount security & data handling
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mantra168 Understanding Your mantra168 Account
GET HELP WITH YOUR TERMS

Support Channels for Policy Questions

Live chat Reach our support team via live chat inside your account lobby between 07:00 and…
Email support Send detailed questions about our terms, data retention or account policies to [email protected].
In-app help Open your account settings inside the app or web lobby and tap 'Help &…
HOW WE PROTECT YOU

Data, Security and Your Account Rights

Account verification

Before your first withdrawal, we verify your identity and confirm your deposit source. This step protects you against fraud and ensures your DANA, OVO, GoPay or QRIS funds are yours. Verification usually takes under an hour.

Encryption & login security

Your login credentials and transaction history are encrypted end-to-end. We use two-factor authentication when you enable it on your account settings, adding an extra layer between your funds and unauthorised access.

Data retention

We store your account data, transaction records and deposit history for seven years to comply with local financial reporting requirements. You may request a copy of your data or ask us to explain how we use it.

Payment source confirmation

Withdrawal payments go only to the DANA, OVO, GoPay account or registered bank details you used to deposit. If you want to change your withdrawal destination, contact support with updated proof of ownership.

Dispute & reversal rights

If you spot an unauthorised transaction on your account, report it to [email protected] within seven days. We'll investigate and reverse confirmed fraudulent charges while you work with your payment provider.

Account closure & data removal

You may close your account anytime by emailing support. After closure, we delete your login credentials within 14 days but keep transaction records for legal compliance. Request permanent data removal by submitting a formal deletion request.

Terms & Conditions Frequently Asked

Yes. Your login credentials are personal and non-transferable. If someone else accesses your account using your password and places bets or withdraws funds, you remain financially responsible for those actions. We recommend using a strong, unique password and enabling two-factor authentication in your account settings.

Deposits must come from an account in your name. If we detect a deposit from a third-party DANA, OVO, GoPay or bank account, we'll freeze the deposit pending verification. You'll need to provide proof that the payment source belongs to you, or the funds may be returned and your account suspended.

Once you submit a withdrawal request, we verify your identity and payment destination within one to two hours. After verification, DANA, OVO and GoPay transfers typically arrive within two to five minutes. Bank transfers may take one to three business days depending on your bank's processing time.

Yes. Email [email protected] with a subject line 'Data Request' or 'Account Closure Request'. We'll send your data extract within five business days or process your closure within 48 hours. Transaction records are retained for seven years for regulatory compliance after closure.

If your account shows signs of fraud, collusion, bonus abuse or underage access, we reserve the right to suspend your account pending investigation. You'll receive notice of the reason and a chance to respond. Confirmed breaches may result in permanent closure and forfeiture of remaining funds.

Yes. Depends on local law, access to certain live betting markets or slot categories may be restricted in your region. When you open your account, the lobby will show only the games and markets available in your location. Changes to local law may affect your access without notice.

Contact [email protected] or use live chat in your account lobby within seven days of the disputed transaction. Include the transaction date, amount and reason for the dispute. We'll investigate and work with your payment provider (DANA, OVO, GoPay or your bank) to resolve it.

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